Jane Johnson Counselling - Privacy Statement 

Privacy Policy for Jane Johnson at Jane Johnson Counselling

​​Privacy Policy

​Effective from: 23rd February 2026

​Welcome to Jane Johnson Counselling. Your privacy is important to me. This policy outlines how I collect, use, and protect your personal information when you engage with my  online counselling services.

​Who I am

​Jane Johnson Counselling is operated by:
Jane Johnson
Registered Member of the British Association for Counselling and Psychotherapy (BACP)
BACP Membership No: 418439

Email: janejohnsoncounselling@outlook.com
Phone: Mobile: 07354349215 
Website: www.janejohnsoncounselling.co.uk
Location: Counselling service based in Stockport, UK

 

What Information I Collect

​When you contact or work with Jane Johnson Counselling, I may collect:

  • Name and contact information (email, phone)
  • Date of birth
  • Emergency contact or GP details
  • Relevant mental health or medical information you choose to share
  • Session notes
  • Payment details (if applicable)
  • IP address (for online security)

 

How I Use Your Information

​Your personal information is used to:

​Deliver counselling services

  • Schedule and manage appointments
  • Communicate with you securely
  • Comply with legal and professional obligations
  • Ensure your safety or that of others (in rare cases)

 

Lawful Basis for Processing

​I process your data under the following lawful bases:

​Contract: to deliver a service you’ve requested

  • Legitimate interest: for ethical practice and client safety
  • Consent: for storing sensitive information
  • Legal obligation: when required by law (e.g., safeguarding concerns)

 

Online Counselling & Data Security

​I offer sessions via secure, encrypted video platforms (such as Zoom, Teams, or Whereby).

You are encouraged to use a private, quiet space for sessions and secure your own devices.

​

Confidentiality & Limits

​What you share in sessions is confidential. I will not disclose your information except in the following situations:​

  • Serious risk of harm to you or others
  • Legal requirements (e.g. terrorism, drug trafficking, money laundering, child protection)
  • When ordered by a court
  • With your explicit, written consent

Whenever possible, you’ll be informed before any disclosure is made.

 

How Your Information Is Stored​

  • Notes and records are stored digitally on encrypted, password-protected devices
  • Data is retained for up to 7 years after therapy ends (per BACP guidance), then securely deleted

 

Your Rights Under GDPR​

You have the right to:

​

  • Access your personal data
  • Request corrections or deletion
  • Restrict or object to processing
  • Withdraw consent at any time
  • File a complaint with the ICO: www.ico.org.uk

 

To exercise any of these rights, contact janejohnsoncounselling@outlook.com

 

Third-Party Services

I do not share your personal data with third parties for marketing purposes. Secure third-party tools may be used for:​

  • Video sessions
  • Secure email
  • Payment processing (if applicable)

All third-party tools are GDPR-compliant.

 

Updates to This Policy

I may occasionally update this policy to stay aligned with data protection regulations. Significant changes will be communicated via email or on this website.

 

Questions?​

Please contact me at janejohnsoncounselling@outlook.com if you have any concerns or need more information.