Privacy Policy for Jane Johnson at Jane Johnson Counselling

​​Privacy Policy

​Effective from: 23rd February 2026

​Welcome to Jane Johnson Counselling. Your privacy is important to me. This policy outlines how I collect, use, and protect your personal information when you engage with my  online counselling services.

​Who I am

​Jane Johnson Counselling is operated by:
Jane Johnson
Registered Member of the British Association for Counselling and Psychotherapy (BACP)
BACP Membership No: 418439

Email: janejohnsoncounselling@outlook.com
Phone: Mobile: 07354349215 
Website: www.janejohnsoncounselling.co.uk
Location: Counselling service based in Stockport, UK

What Information I Collect

​When you contact or work with Jane Johnson Counselling, I may collect:

• Name and contact information (email, phone)
• Date of birth
• Emergency contact or GP details
• Relevant mental health or medical information you choose to share
• Session notes
• Payment details (if applicable)
• IP address (for online security)

How I Use Your Information

​Your personal information is used to:

​Deliver counselling services

• Schedule and manage appointments
• Communicate with you securely
• Comply with legal and professional obligations
• Ensure your safety or that of others (in rare cases)

Lawful Basis for Processing

​I process your data under the following lawful bases:

​Contract: to deliver a service you’ve requested

• Legitimate interest: for ethical practice and client safety
• Consent: for storing sensitive information
• Legal obligation: when required by law (e.g., safeguarding concerns)

Online Counselling & Data Security

​I offer sessions via secure, encrypted video platforms (such as Zoom or Teams).

You are encouraged to use a private, quiet space for sessions and secure your own devices.

​

Confidentiality & Limits

​What you share in sessions is confidential. I will not disclose your information except in the following situations:​

• Serious risk of harm to you or others
• Legal requirements (e.g. terrorism, drug trafficking, money laundering, child protection)
• When ordered by a court
• With your explicit, written consent

Whenever possible, you’ll be informed before any disclosure is made.

How Your Information Is Stored​

• Notes and records are stored digitally on encrypted, password-protected devices
• Data is retained for up to 7 years after therapy ends (per BACP guidance), then securely deleted

Your Rights Under GDPR​

You have the right to:

• ​Access your personal data
• Request corrections or deletion
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with the ICO: www.ico.org.uk

To exercise any of these rights, contact janejohnsoncounselling@outlook.com

Third-Party Services

I do not share your personal data with third parties for marketing purposes. Secure third-party tools may be used for:​

• Video sessions
• Secure email
• Payment processing (if applicable)

All third-party tools are GDPR-compliant.

Updates to This Policy

I may occasionally update this policy to stay aligned with data protection regulations. Significant changes will be communicated via email or on this website.

Questions?​

Please contact me at janejohnsoncounselling@outlook.com if you have any concerns or need more information.